Our motto is to make it easy to be a customer with us. We have no complicated time banks, no hidden fees or unreasonable cancellation policies. We believe it works best with plain honest and straightforward communication in our dialogue with our customers. If you cannot find the answer to your question, you can contact us at info@rozenclean.se
We trial clean your entire home to see how long it takes to clean the home regularly. Be prepared that the trial cleaning often takes longer than the regular cleaning will. It takes up to 30 minutes to do a walkthrough with the cleaner where you show your home, what needs to be cleaned, and where the cleaning materials are.
After the trial cleaning, the cleaner will recommend how long is needed for a good result with regular cleaning of your home.
Yes, the cleaner who trial cleans your home will continue with the regular cleaning except in cases of illness and holidays. Then a substitute will come if you wish, we always ask first if you want a substitute.
If you wish to cancel or change your scheduled cleaning, we ask that you do so in good time! At least 24 hours before the cleaning. Cancellation is done either via "My Pages", email at info@rozenclean.se, or call us on 010-330 81 80 weekdays from 07:30-16:15
For cancellations and rescheduling less than 24 hours before cleaning or if you forgot to cancel a cleaning, we charge for the entire cleaning.
For private individuals, we have no notice or commitment period other than cancellation must be made at least 24 hours before the cleaning, see the question about cancellation of cleaning.
No, since our employees travel by public transport, it is you as the customer who provides all the cleaning materials and products. We inform you before a trial cleaning which products are good to have at home.
Choose environmentally friendly and Swan-labelled cleaning materials whenever possible!
On My Pages you can view your upcoming cleanings and invoices. You can also contact customer service for booking other services and cancellations through My Pages.
For the first time, you register by entering your email address and choosing a password. You will then receive a verification email. Make sure to use the same email address registered with us.
My Pages is mobile-friendly and can be saved on your mobile's home screen as an app.
We have a holiday period for our staff, which is four weeks in the summer, usually weeks 28-31, and two weeks over Christmas and New Year. During these weeks, cleaning is automatically cancelled. From week 32, the cleaning resumes as usual.
We have staff working during the holiday periods, so it is often possible to arrange cleaning for customers who wish for it. Contact us as early as possible if you want cleaning during our holiday periods. The cleaning is usually performed by a substitute.
After holidays, cleanings continue with the same interval as before. For example, if you have bi-weekly cleaning on even weeks, it will continue on even weeks after the holiday period.
We are closed on public holidays, not on bridge days. If you wish for cleaning on a public holiday, we can arrange it, and a 15% charge will be added to the price. Please notify us in advance. However, we cannot guarantee that it will be your regular cleaner who comes. Besides public holidays, we are closed on Midsummer's Eve, Christmas Eve, and New Year's Eve.
When you choose Rozen Clean as a cleaning company, you make a climate-smart choice. Most of our cleaners use public transport, which works well as you provide your own cleaning materials as a customer.
With our 90 employees, we avoid approximately 35 cars, which would otherwise involve many thousands of car transports each month. This results in a saving of about 250 tonnes of carbon dioxide emissions per year. The environmental impact is also reduced if you choose us because we have so far avoided ordering 35 cars that would otherwise have been manufactured.
In addition, it results in a cheaper price for you as a customer, as it is cheaper to travel by public transport than by car.
We have a key management system where the cleaner receives a key from you. The key is marked with a key tag in a special way that cannot be traced back to you by outsiders.
We send a key receipt to you via email. Our employees are experienced in handling keys, door, and alarm codes at private homes and businesses. For more information about our key management system, you are welcome to contact us.
We have liability insurance so that you as a customer can feel secure. The insurance covers any damage caused by us.
Our staff is also insured, which provides both security and practical help if something should happen.
If anything happens, our liability insurance covers any damages caused by our staff. They report the damage to our customer service, who then contact you as the customer.
You as a customer also have certain responsibilities, you can read about our general terms and conditions here.
You can read about our general terms and conditions here
The information we request and store is for the purpose of booking, scheduling, performing, and invoicing cleanings, as well as applying for tax deductions (RUT deductions) for private customers.
We also send useful information via newsletters using our customers' email addresses.
Regarding cookies and what we store about you as a user on our website, please read our privacy policy.
All prices for individuals include VAT and after the RUT deduction. All prices for businesses exclude VAT.
All prices for individuals are adjusted in May each year in connection with the wage process. The price adjustment is made so that we can work with our annual wage process and retain the best cleaners for you as customers. We always inform before a price adjustment. All prices for businesses are index-adjusted annually in January according to the agreement.
We invoice once a month in arrears. We invoice for actual cleanings performed during the month, not a fixed monthly fee. For one-time cleanings, we invoice after the cleaning. You can pay the invoice by having:
E-invoice
Paying via e-invoice is an advantageous option for those who do not want a paper invoice sent home. The electronic invoice is instead sent directly to you via your online bank where you can view the invoice, which looks the same as the regular paper invoice.
The person who is the invoice recipient must be the e-invoice payer, not someone else in the family.
Direct debit
With direct debit, your payment is automatically transferred from your account on the invoice due date.
Kivra or paper invoice
A billing fee of 30 SEK is added.
Email invoice
If you want your invoice sent to your email inbox instead of the mailbox, notify our customer service at info@rozenclean.se and you will receive the invoice as an attached PDF in the future.
The RUT deduction entitles you to a tax reduction of 50 percent of the labour costs on household-related services. The deduction is made directly on the invoice, which means that we handle the adjustment with the Tax Agency, and you can easily see what the service costs after the RUT deduction. All our prices are shown after the RUT deduction.
Read more on the Tax Agency's website
Unfortunately, estates are not entitled to use the RUT deduction. It is important that the booking is made in the name of the estate.
You cannot use your own RUT deduction for anyone other than your parents.
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