- Always arrive on time. If you happen to be late to a customer due to, for example, a delayed train or bus, contact the office immediately by email at office@rozenclean.se or call 010-330 81 92 so we can inform your customer.
- Never smoke near a customer’s home or immediately before entering a customer’s home. Many customers are very sensitive to the smell of smoke. The same applies to perfume—do not wear strongly scented perfume while working in customers’ homes, as many people are sensitive or allergic to fragrances.
- Never talk on the phone, send text messages, or browse on your mobile phone while in a customer’s home. Of course, it is acceptable to answer if it is an important call, for example from your child’s school/daycare or from the office/your team leader. Keep such calls brief. If the customer is at home, always apologize and explain that the call was from the school/daycare or your manager with an important message.
- If something happens or an item is broken in the customer’s home, take a photo of the item so that the brand is visible. Send the image to office@rozenclean.se and inform us which customer’s home it occurred in so the office can contact the customer. Place the broken item in a bag and leave it, for example, on the kitchen counter. We appreciate and expect honesty in all situations.
- Always make sure to turn off all lights (if no one is home) and close all windows when you are finished and leaving a customer’s home. If we have a key to the customer’s home, it is also very important to lock properly when leaving. If the customer has alarm instructions, make sure to activate the alarm when you leave.
- Always read the instructions! Many customers have additional, specific instructions for their cleaning—for example, that we should iron a certain number of shirts, that some parts of the home should not be cleaned at all or should be cleaned in a specific way. There may also be important information about cleaning materials and delicate items to keep in mind.
- For recurring home cleaning, always stay the agreed amount of time at the customer’s home. If the schedule states 4 hours, it is important that you stay for that full time. If you stay a shorter time, you must adjust the time when reporting your hours. Customers may have alarms, may be at home, and are usually aware of the time you arrive and leave. If you finish earlier than the agreed time, you may do something extra for the customer. You may not report more time than what is scheduled and agreed with the customer. If the scheduled time is too long or too short, contact the office so we can adjust the time with the customer.
